SHIPPING POLICY

UNITED STATES TERRITORY:

Free shipping on all U.S orders.

 

Shipping time-frame is between 1-3 business days.
Delivery takes approximately 3-4 business days to arrive after they are shipped out.

In the case that your order requires more time to ship, we will get in touch to let you know, since some of our products are handmade as ordered and require more time for production.

If you require your order to be rushed, we offer other quick shipping options via USPS.

  • 3 day priority service $15.50

  • 2 day priority service  $25.50

 

If you wish to have your package delivered the next day please get in touch as soon as you place your order for more information and rates.
* Orders with this requirement will need to be placed before 2 PM (Eastern Time)


Shipments to Alaska, Hawaii, US Territories or APO/FPO addresses may take additional time. Additional charges may apply, we will get in touch if this is the case.

SHIPPING TO A DIFFERENT PARTY:

Shipments can be made to any address you require.
All orders being shipped to an address different than the billing address will be verified via email to protect the cardholder. After your confirmation, your order will be released.

SPECIAL DATES:
If you wish to receive your order by a specific date, please specify this in your order notes. We will be glad to accommodate.

* Orders with this requirement will need to be placed before 2 PM (Eastern Time)

SHIPPING TERMS & CONDITIONS:

MIO SANTO is not responsible for forwarding instructions at the time of delivery.

 

Shipment to PO Boxes cannot be guaranteed.

Abandoned, refused, unclaimed, or returned packages (due to insufficient / incorrect address or other issues at delivery time) will not be refunded and will only receive a store credit. Shipment cost is not refundable in such situations.

Your tracking number is available via email as soon as the package is shipped.
If you would like to track your package please head over to www.usps.com with the tracking number to know when to expect it.

For any questions about your order’s shipment, please get in touch. We are more than happy to help.

 

INTERNATIONAL SHIPPING:

MIO SANTO is happy to provide services to many countries around the world!

Our team strives to provide the most convenient shipping rates as well as the quickest assembly so that international customers receive their MIO SANTO orders as soon as possible. 

 


HOW WE SHIP:

International shipping costs vary from country to country as well as package weight and size. We offer an exceptional and convenient flat rate of $22.50.

However, in the case that your package is larger or heavier and this cost does not cover the full shipment rate, our shipping team will get in touch with you in order to confirm any additional rates that may apply.

Shipments are via USPS. Our company does not profit on these shipping costs. Rates are exactly as the rates provided by USPS.

If you wish to have your order shipped via private carriers such as DHL, FEDEX or UPS, please get in touch for a complete quotation.

As soon as your order is confirmed you will receive a tracking number. You can track your order via www.usps.com during its transit within U.S Territory.

 

INTERNATIONAL SHIPPING TERMS & CONDITIONS:
In most cases, tracking information will be available via your NATIONAL CARRIER as soon as the package crosses over to your country.

MIO SANTO cannot be held responsible once the package is being handled by your national carrier.
Your tracking number and shipping information will serve as proof of shipment and fulfillment of your order.

In the rare case that other national carriers fail to deliver, claims will not be handled by MIO SANTO.
If any issues were to occur within the US Territory we will be responsible for providing a solution.

For any questions about your order’s shipment, please get in touch. We are more than happy to help.

If you have received an incorrect item or are not fully satisfied with your order we will happily resolve your case with replacements or store credit.

Please refer to the following steps to proceed:

 

  • We will provide an RMA to proceed with the return. Returned items that do not have an RMA will not be accepted and will not apply for store credit or refund. Returned items must be in their original packaging and in good condition.


Our business hours are Monday thru Friday from  9 am - 5 pm (Eastern Time)

Please note: There are no refunds for damaged items. Any damaged piece will be replaced. There are no refunds for shipped orders.


Please get in touch and we will work on your individual case.

Once an order is placed it is processed immediately by our team.


To receive a refund, cancellations must be made as soon as possible after your order is placed, as it is very likely that your order is already being worked on by our staff. Please notify us via email immediately.

PLEASE NOTE: ALL cancellations will be subject to a cancellation fee. This fee will be calculated at the time of your cancellation (transaction fee incurring).

If your order has been shipped at the time of your cancellation you will need to refuse your package at the time of delivery. Refused packages will not be refunded and will only apply for a store credit. If your package was successfully delivered, MIO SANTO will not be responsible for the return shipping costs. Shipping cost will not be refunded. Cancellations after this point will not be refunded and will only apply for a store credit.

RETURNS & EXCHANGE POLICY

CANCELLATION POLICY

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